Q: I have signed up to petaff.com but cannot login with my password. Why?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Q: I have a user account with petaff.com but forgot my password, what should I do?
It is easy! Just go to My Account page and click on the Forgot Password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with petaff.com). The password will be sent automatically to the registered email address.
Q: I have a user account with petaff.com, how do I change my personal info and shipping address?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from petaff.com without creating an account?
Yes, you can. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: How do I know petaff.com latest news and promotions?
Just subscribe to our newsletter! Or you can subscribe to our RSS Feed to get latest updates about our New Arrivals, Best Seller Products and Special Deals.
Q: How can I unsubscribe from the newsletter mailing list?
You can unsubscribe by email us at firstname.lastname@example.org with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from petaff.com. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that petaff.com has received your orders and will process it as soon as possible.
Order Processed: This email confirms petaff.com has processed your order.
Order Shipped: This email confirms that petaff.com has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Yes, you can with terms and conditions. Please refer to the Return & Exchange Policy for more information on this.
Q: I can't find a particular product/item I want from petaff.com online store, what can I do?
Kindly contact us at email@example.com or call us at +6012 6281837 for further enquiries. We will try our best to assist you or recommend you an alternative.