Return / Exchange Policy

If your purchase arrived damaged, or if items in your order do not meet your expectations, please contact us within 7 days of receipt. We want to make it right! You can return your purchase for up to 30 days from the date of purchase. 

Restrictions: We regret that sale / promotional items, perishable products and live-stocks cannot be returned unless otherwise stated. All returned items must be in the original packaging with no damages. No exchange will be given if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer.

Pet Affinity will be responsible for the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reasons, the customer will be responsible for the return shipping amount. No returns will be accepted after 30 days. 

We are always here to help, if you have questions, please email to petaffinity@gmail.com or call our customer service team at +6012 6281837.

 

Privacy Policy
 
This privacy policy applies to the use of  .
We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site. 
 
Log Files and Cookies
This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits.  Cookies are very small text files that are stored on personal computers for reference purposes. 
We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your shopping cart items so you do not have to add to cart again as you visit our online store, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.
We have no access to or administration abilities over any cookies that are used by any advertisers on our site.    
 
Links to Other Websites
This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you  review the privacy policy of every website you visit, whether or not they are linked to by our own site.
 
Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, you are required to register as a customer to perform checkout process. 
If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.
We also provide visitors to our website the opportunity to opt-in to receive communications from us.  In this case, we ask the visitor for his or her email address and name. These communications will include our regular newsletter, product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving these communications by emailing us at petaffinity@gmail.com, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.
 
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at petaffinity@gmail.com .You may also complete any corrections, updates or deletion requests at  ; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.
 
Security
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. We are not in a position to guarantee the absolute security of your information. 
You may submit any questions you may have about our security procedures by emailing us at petaffinity@gmail.com
 
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
 
Contact Details
If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone at +6012 6281837.

 

The above policies were last updated on 16 October 2014.